1. General Conditions

Brand & Product Disclaimer: All brand names, team names, trademarks and logos remain the property of their respective owners and are used solely to describe and identify the authentic apparel and merchandise offered for sale.

• Kitted SA is an independent retailer of branded apparel and sports merchandise. Unless expressly stated otherwise, we are not affiliated with, endorsed by, sponsored by, or an authorised dealer or distributor of any brands, clubs, leagues or manufacturers featured on the Site.
• Products are genuine branded goods lawfully sourced and supplied in their original form. Manufacturer warranties, guarantees or after-sales services offered by the brand owner may not apply to purchases made through Kitted SA.
• All prices are displayed in South African Rand (ZAR) and include VAT where applicable.
• We may update prices, products, promotions or these Terms from time to time.
• An order is confirmed once payment has been successfully received and accepted by us.

2. Products & Representation

Product images are intended to represent the item as accurately as possible, but colours and appearance may differ slightly depending on lighting, photography and device displays. Measurements and sizing are approximate and may vary within normal manufacturing tolerances.

3. Custom & Personalised Items

Custom or personalised items include name-and-number printing, custom artwork, made-to-order team kits, bulk team orders, special requested specifications and any item altered or produced to a customer’s request.

Once customisation or production has begun, these items are generally not eligible for change-of-mind returns, cancellations or exchanges. This does not limit any rights you may have where an item is defective, damaged, incorrectly supplied or where applicable law provides otherwise.

Customers are responsible for checking spelling, numbers, requested specifications and sizing before confirming an order.

4. Returns & Exchanges for Non-Custom Items

For eligible non-custom items, a return or exchange request must be made within 14 days of delivery. Items must be unused, unworn, unwashed, with tags attached and in their original saleable condition.

For a standard size exchange:

• Courier exchange: R150.
• In-store exchange: free.
• If Kitted SA supplied the wrong item, or the item is defective or damaged, the customer will not be charged the exchange/return courier fee.

Full eligibility, exclusions and available remedies are governed by our Returns, Refunds & Exchanges Policy.

5. Defective, Damaged or Incorrect Items

If an item is defective, damaged or supplied incorrectly, please contact us as soon as reasonably possible and provide clear photographs where requested. Where applicable, remedies will be provided in accordance with the Consumer Protection Act and other applicable South African consumer law.

Normal wear and tear, misuse, accidental damage, failure to follow care instructions and ordinary sizing dissatisfaction are not manufacturing defects.

6. Sizing & Fit

Size charts and fit guidance are provided to assist customers, but final fit may vary by manufacturer, season and product type. Player Version kits have a slim athletic fit and we generally recommend sizing up for everyday wear.

Eligible non-custom size exchanges remain subject to the conditions and fees set out above and in our Returns, Refunds & Exchanges Policy.

7. Pre-Orders

Pre-orders are subject to supplier availability and may involve sourcing and customisation outside South Africa. Unless otherwise stated, our usual estimated arrival time is approximately 2–3 weeks. Estimated dates are not guaranteed.

Supplier, customs, transport or courier delays can occur outside our reasonable control. A personalised or custom pre-order may not be cancelled once sourcing, production or customisation has begun, subject always to rights that cannot legally be excluded.

8. Delivery & Risk

Delivery times are estimates. Customers must provide complete and accurate delivery information. Additional costs caused by incorrect or incomplete delivery details may be charged to the customer where appropriate.

We are not responsible for delays caused by couriers or events beyond our reasonable control. Nothing in this clause limits liability that cannot lawfully be excluded.

9. Payments & Chargebacks

Payments are processed through secure third-party payment providers. Kitted SA does not store full card details where these are processed by third-party gateways.

Where a chargeback is raised, we may provide transaction records, delivery confirmation, customer communications and order information to the relevant payment provider or financial institution in order to respond to the dispute. Customers should contact us first where possible so we can investigate any genuine billing or fulfilment issue.

10. Intellectual Property

Kitted SA’s original website content, branding, layouts, copy and proprietary creative assets may not be copied, reproduced or distributed without permission. Third-party brand names, club names, logos and trademarks remain the property of their respective owners.

11. Limitation of Liability

To the fullest extent permitted by law, Kitted SA will not be liable for indirect or consequential loss arising from use of the Site or purchase of products. Any limitation in these Terms applies only to the extent permitted by South African law and does not exclude liability that cannot legally be excluded.

12. Privacy & POPIA

We process personal information such as names, contact details, delivery addresses and order information for order fulfilment, customer service, legal compliance and related business purposes. We do not sell customer personal information.

Further information is available in our Privacy Policy and Cookie Policy.

13. Force Majeure

We are not responsible for a failure or delay caused by events beyond our reasonable control, including natural disasters, power or infrastructure failures, strikes, supplier shortages, customs delays, import disruptions or transport interruptions.

14. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any dispute will be dealt with in accordance with applicable South African law and the jurisdiction of competent South African courts.

15. Contact

Email: info@kittedsa.co.za
Website: kittedsa.co.za