1. WHO WE ARE

KITTED SA operates as an independent retailer of football apparel, sports merchandise and related products.

For purposes of POPIA, KITTED SA is generally the responsible party in respect of personal information collected through our business and website.

2. PERSONAL INFORMATION WE MAY COLLECT

Depending on how you interact with us, we may collect information including:

2.1 Contact Information

• Full name
• Email address
• Mobile or telephone number
• Delivery and billing address
• WhatsApp contact details

2.2 Order and Transaction Information

• Products ordered
• Size and personalisation selections
• Order number
• Purchase history
• Delivery information
• Returns and exchanges
• Payment status
• Transaction information

We generally do not receive or store your complete payment card details when payments are processed by third-party payment providers.

2.3 Account Information

If customer accounts are available on our website, we may collect information associated with your account, including:

• Login details
• Order history
• Saved addresses
• Account preferences

2.4 Website and Device Information

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Approximate location derived from your IP address
• Website interactions
• Cookie and similar technology identifiers

2.5 Communications

We may retain communications you send to us through:

• Email
• WhatsApp
• Instagram or other social media
• Website forms
• Customer service channels

2.6 Marketing Information

Where permitted, we may collect information relating to:

• Marketing subscriptions
• Communication preferences
• Promotion interactions
• Advertising interactions
• Competition or giveaway entries

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect information:

• Directly from you when you place an order
• When you create an account
• When you contact us
• When you visit our physical store or market locations
• When you subscribe to marketing
• When you enter a competition or promotion
• Automatically when you use our website
• Through service providers that assist us in operating our business

4. HOW WE USE YOUR PERSONAL INFORMATION

We may process personal information to:

4.1 Process and Fulfil Orders

This includes:

• Confirming orders
• Processing payments
• Preparing products
• Arranging delivery
• Providing order updates
• Managing collections
• Processing returns, refunds and exchanges

4.2 Provide Customer Support

We may use your information to:

• Respond to enquiries
• Assist with product or sizing questions
• Resolve complaints
• Assist with delivery issues
• Process warranty, return or exchange requests

4.3 Operate and Improve Our Website

We may analyse website use to:

• Improve functionality
• Improve navigation
• Understand customer behaviour
• Detect technical problems
• Improve products and services

4.4 Prevent Fraud and Protect Our Business

We may process information where reasonably necessary to:

• Detect fraudulent transactions
• Prevent misuse of our website
• Protect customer accounts
• Enforce our Terms & Conditions
• Protect KITTED SA's legal rights

4.5 Comply With Legal Obligations

We may process and retain information where required for:

• Tax
• Accounting
• Consumer protection
• Regulatory requirements
• Fraud prevention
• Legal claims
• Lawful requests from authorities

4.6 Marketing

Where permitted by law, we may contact you regarding:

• New drops
• Restocks
• Promotions
• Sales
• Events
• Giveaways
• Product launches
• Other KITTED SA news

You may opt out of electronic marketing communications at any time.

5. DIRECT MARKETING

We may send marketing communications where:

• You have consented to receive them; or
• Applicable law otherwise permits us to contact you as an existing customer.

Where you are an existing customer, marketing will generally relate to KITTED SA products or services that may be relevant to you.

Every electronic marketing communication will provide a reasonable method for you to opt out.

You may also contact us and ask us to stop sending marketing communications.

Opting out of marketing will not prevent us from sending communications that are necessary to fulfil an order, provide customer service or otherwise administer your relationship with us.

6. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies, pixels and similar technologies.

These may be used to:

• Keep the website functioning correctly
• Remember customer preferences
• Maintain shopping-cart functionality
• Analyse website traffic
• Understand how customers interact with our website
• Measure advertising performance
• Personalise advertising where permitted

Some cookies are necessary for the operation of the website, while others may be used for analytics or advertising.

You may control certain cookies through your browser settings and, where available, through the cookie controls displayed on our website.

For more information, please see our Cookie Policy.

7. PAYMENT INFORMATION

Payments may be processed by third-party payment service providers.

Depending on the payment method selected, these providers may process information necessary to complete your transaction.

KITTED SA does not ordinarily store your complete debit or credit card number where payment information is entered directly into a secure third-party payment gateway.

Payment providers process information according to their own terms and privacy practices.

8. DELIVERY AND COURIER SERVICES

Where an order needs to be delivered, we may provide relevant information to our delivery and logistics providers.

This may include:

• Your name
• Delivery address
• Telephone number
• Email address
• Order or tracking reference

We only provide information reasonably necessary for the delivery or collection of your order.

9. SERVICE PROVIDERS AND THIRD PARTIES

We may use trusted third parties to help us operate KITTED SA.

These may include providers involved in:

• Website hosting and e-commerce
• Payment processing
• Courier and logistics services
• Email and SMS communications
• WhatsApp or customer communications
• Cloud storage
• Website analytics
• Advertising
• Fraud prevention
• Accounting
• Professional services

These providers may process personal information on our behalf or, in some circumstances, as independent responsible parties under their own privacy policies.

We do not sell your personal information to third parties.

10. SHOPIFY

Our online store may be hosted or operated using Shopify.

Shopify may process certain customer and website information in order to provide its e-commerce services to us.

Information processed through Shopify may be stored or processed outside South Africa in accordance with Shopify's infrastructure, contractual arrangements and applicable privacy practices.

Customers should also refer to Shopify's privacy information for further details regarding Shopify's processing activities.

11. INTERNATIONAL TRANSFERS

Some of our technology or service providers may store or process information outside South Africa.

Where personal information is transferred internationally, we take reasonable steps to ensure that the transfer is handled in accordance with applicable data-protection requirements.

This may include relying on appropriate contractual safeguards, applicable privacy laws or other lawful transfer mechanisms.

12. HOW LONG WE KEEP PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law.

Retention periods may depend on:

• The nature of the information
• The reason it was collected
• Tax and accounting obligations
• Consumer protection requirements
• Fraud prevention
• Legal claims
• Contractual requirements

Once personal information is no longer required, we may securely delete, destroy or de-identify it, subject to applicable legal requirements.

13. SECURITY OF YOUR INFORMATION

We take reasonable technical and organisational steps to protect personal information against:

• Loss
• Unauthorised access
• Unauthorised disclosure
• Alteration
• Destruction
• Misuse

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Customers are also responsible for protecting their account passwords and devices where applicable.

14. DATA BREACHES

If we become aware of a security compromise affecting personal information, we will take reasonable steps required under applicable law.

Where legally required, this may include notifying affected individuals and/or the Information Regulator of South Africa.

15. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to:

• Ask whether we hold personal information about you
• Request access to your personal information
• Request correction of inaccurate or outdated information
• Request deletion or destruction of information where legally permitted
• Object to certain processing
• Withdraw consent where processing is based on consent
• Object to direct marketing
• Lodge a complaint regarding the processing of your information

Certain requests may be subject to legal limitations or record-retention obligations.

We may need to verify your identity before processing a privacy request.

16. CHILDREN'S PRIVACY

Our website and products are not intended to knowingly collect personal information directly from children without appropriate authorisation where required by law.

Where an order is placed for children's products, the customer placing the order should be a parent, guardian or other person legally permitted to provide the relevant information.

17. SOCIAL MEDIA

If you interact with KITTED SA through social-media platforms such as Instagram, Facebook, TikTok or WhatsApp, those platforms may separately process information about you under their own privacy policies.

Information you voluntarily make public through social media may also be publicly visible.

18. LINKS TO THIRD-PARTY WEBSITES

Our website may contain links to websites, platforms or services operated by third parties.

We are not responsible for the privacy practices, content or security of third-party websites.

You should review the privacy policy of the relevant third party before providing personal information to them.

19. AUTOMATED AND ADVERTISING TECHNOLOGIES

We may use analytics and advertising technologies to understand how customers interact with KITTED SA and to measure or improve advertising campaigns.

Depending on your consent settings and the technologies used, these systems may use information about:

• Pages visited
• Products viewed
• Purchases
• Device identifiers
• Advertising interactions
• Website activity

You may be able to manage advertising and cookie preferences through our website, your browser, or the relevant third-party platform.

20. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect:

• Changes to our business
• Changes to our website
• New service providers
• Changes to technology
• Changes to applicable laws or regulations

The latest version will be published on our website with an updated effective date.

We encourage customers to review this Privacy Policy periodically.

21. CONTACTING KITTED SA

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you can contact KITTED SA through the contact details provided on our website.

Please include enough information for us to identify and respond to your request.

22. INFORMATION REGULATOR

If you believe that your personal information has been processed in contravention of POPIA, you may have the right to lodge a complaint with the Information Regulator of South Africa.

Information about complaints and the Regulator's current contact details are available through the Information Regulator's official website.

23. RELATED POLICIES

This Privacy Policy should be read together with our:

• Terms & Conditions
• Returns, Refunds & Exchanges Policy
• Cookie Policy

Together, these documents explain the terms governing your use of KITTED SA's website and services.