Frequently Asked Questions

Frequently Asked Questions

Everything you need to know about KITTED SA, our products, delivery, sizing, pre-orders and customisation.

Product & Quality

Are your products authentic?

Yes. At KITTED SA, we only stock authentic Player Version and premium apparel sourced through trusted international suppliers. For extra peace of mind, Google KITTED SA and you’ll see our 5-star reviews from over 200 real customers.

Are you a real and legitimate business?

Yes. KITTED SA is a real South African business with a physical store, real customers and a strong public track record. You can Google us and see our 5-star reviews from over 200 real customers.

We also work with trusted payment partners including Yoco, PayFlex and Happy Pay. We would not be operating with established payment providers like these if we were not a legitimate business.

What is a Player Version Kit?

Player Version kits are the exact match-spec jerseys worn by professional players on the field. They feature lightweight performance fabrics, slim athletic fits, heat-pressed details and the latest technology depending on the brand, including Climacool+, Dri-FIT ADV, HEAT.RDY, Aero-Fit and ULTRAWEAVE.

Why don’t you sell Fan Version kits?

Our main focus is premium Player Version kits because they offer the highest level of quality, performance and detailing. If you prefer a Fan Version, we can source one for you on pre-order at the same pricing, subject to availability.

Are your vintage kits brand new?

Yes. Our vintage kits are brand new, high-quality reproductions or rare dead-stock pieces unless clearly stated otherwise on the product page.

Why are Player Version kits more expensive?

They use advanced match-level fabrics, heat-pressed lightweight badges, professional-grade construction and current performance technology. They are the same specification designed for players on the field rather than standard retail Fan Versions.

Why are your products hard to find in South Africa?

Player Version kits and certain premium products are rarely stocked locally due to limited international allocation, higher import costs and smaller production quantities. We source internationally to make premium and hard-to-find football apparel accessible in South Africa.

Do you check quality before shipping?

Yes. Every item is inspected before dispatch to check the correct item and size, printing, badges and overall presentation.

Can I return or exchange my order?

Eligible non-custom items can be returned or exchanged within 14 days if unused, unworn, unwashed, with tags attached and in original saleable condition.

For a standard size exchange, courier collection and swap is R150. You can also return the item to our store for a free in-store exchange. Personalised items are generally excluded unless defective or incorrectly supplied.

Stock & Availability

Is everything in stock or do I wait weeks?

Everything shown as in stock on our website is ready to ship unless clearly marked as a pre-order. Orders placed before 3:00 PM are dispatched the same day, where possible.

Are your kits limited?

Yes. Player Version and vintage kits are often limited. Once a size sells out, restocks are not always guaranteed.

Do you restock sold-out sizes?

Sometimes, but not always. Certain drops are one-time releases. If your size is unavailable, check our Pre-Order page or contact us to see whether we can source it.

Can I reserve an item without paying?

No. Due to limited quantities, payment secures your item.

Sizing & Care

Do you recommend sizing up?

Generally, yes for Player Version kits. They have a slim athletic fit, so we usually recommend sizing up for everyday comfort. Vintage kits are typically more relaxed.

Do I need to size up for vintage kits?

Usually not. Vintage kits generally have a more relaxed classic fit. However, fit can vary by specific kit, so for kit-specific advice, WhatsApp us and speak to one of our expert team members.

How do I wash my kit?

We include washing and care instructions with every order, so you don’t need to worry. We have not had ongoing issues with our kits, but we include the instructions as a preventative measure to protect prints, badges and fabric and ensure the longest possible lifespan of your jersey.

Shipping & Delivery

Do you offer nationwide delivery?

Yes. We offer secure nationwide delivery across South Africa. Tracking details are provided once your order is dispatched.

How long does delivery take?

For in-stock orders, Gauteng deliveries are normally next day. Deliveries outside Gauteng generally take 1–3 working days, depending on destination and courier conditions.

Can I collect in person?

Yes. You can select store collection and collect directly from KITTED SA. Collection may also be available at selected markets or pop-ups when applicable.

How do I track my order?

Once your order has been dispatched, you’ll receive a The Courier Guy tracking number. Use that tracking number on The Courier Guy’s tracking page to follow your parcel from dispatch to delivery. If you selected store collection, we’ll let you know when your order is ready.

What happens if my parcel is delayed?

Use your Courier Guy waybill to check the latest status first. If there is an unusual delay, contact us and our team will assist with the courier.

Orders & Payments

How do I place an order?

The fastest and easiest way is through our website. You can also contact us on WhatsApp or Instagram if you need help before ordering.

What payment methods do you accept?

We accept EFT, Apple Pay, Google Pay, card payments, PayFlex and Happy Pay. Orders are confirmed once payment is successfully received.

What happens if I receive the wrong item?

Contact us as soon as possible. If we supplied the wrong item, we’ll arrange the correction and you won’t be charged the standard return/exchange courier fee.

What happens if my item arrives damaged?

Send us clear photos as soon as possible and our team will assess the issue and assist with the appropriate remedy.

Pre-Orders & Customisation

Can I make my own kit?

Yes. You can customise your own jersey through our Pre-Order page. Choose the kit, league or cup version, relevant badges and fonts, then add a player name and number or your own name and number.

Because printing and customisation are completed overseas, pre-orders usually take 2–3 weeks to arrive. Once they arrive in South Africa, they are either shipped with The Courier Guy or collected from our store, depending on the option you selected.

How long do pre-orders take?

Pre-orders usually take approximately 2–3 weeks. The jersey is sourced and, where selected, professionally printed and customised overseas before being sent to South Africa.

Can I customise a pre-order jersey?

Yes. Most pre-order jerseys can be customised with the correct league or cup fonts, badges, player names and numbers, or your own personalised name and number.

Can I choose between league and cup versions?

Yes, where available. You can choose the competition setup you want, such as league, domestic cup or European competition versions, with the relevant fonts and badges.

Can I order a jersey that isn’t on the website?

In many cases, yes. If you are looking for a specific club, country, season, player or long-sleeve version, contact us and we can check whether it is available to source.

Do I need to pay upfront for a pre-order?

Yes. Pre-orders are sourced specifically for you, so full payment is required before we place the order.

Can I cancel or change a pre-order?

Contact us immediately. If sourcing or printing has not started, we may be able to help. Once sourcing, production or customisation has begun, changes or cancellation may no longer be possible.

Can I exchange a customised pre-order?

Customised or personalised jerseys generally cannot be exchanged for sizing or change-of-mind reasons once produced. We strongly recommend checking your size or asking our team for advice before ordering.

What if I choose the wrong name or number?

Customers are responsible for checking spelling, names, numbers and customisation details before confirming the order. We print the details that are submitted.

Can you help me choose the correct font and badges?

Yes. Our team can help advise you on the correct league, cup, Champions League or tournament setup for the jersey you want.

Can I pre-order a Fan Version instead of a Player Version?

Yes. If you prefer a Fan Version, we can source one on pre-order at the same pricing, subject to availability.

Can I pre-order long-sleeve jerseys?

Yes, where available. Long-sleeve Player Version and vintage options can often be sourced depending on the specific kit.

Can I pre-order multiple jerseys or team kits?

Yes. We can assist with group, team and bulk orders, including individual names, numbers and selected competition setups.

Are pre-orders guaranteed to arrive in exactly 2–3 weeks?

2–3 weeks is our usual estimated timeframe, but it is not guaranteed. Overseas supplier, customs and courier delays can occasionally affect arrival times.

How do I place a pre-order?

The easiest way is through our dedicated Pre-Order & Customisation page, where you can submit the kit and customisation you want.

Sourcing & Product Photos

Are your products sourced locally?

No. We source from trusted international suppliers to access premium and rare stock that is not widely available in South Africa.

Do you take your own product photos?

Yes. KITTED SA takes its own product photos for the products we stock and sell. We want customers to see the actual quality, detailing, badges, printing and finish of the items rather than relying only on generic supplier images.

Can you source a rare or older jersey for me?

Often, yes. Send us the club, country, season, player and size you are looking for and our team can check availability with our supplier network.